Terms and Conditions

Informative translation. In case of doubt, the Spanish version prevails.

Last updated: 2 October 2026 · change in force from 18 October 2026 (section 5 bis)

1. Purpose

These terms govern the use of elpizzero (elpizzero.com), a technology platform that allows restaurants and hospitality establishments to manage their digital menu, receive online orders (collection at the premises or home delivery) and manage bookings; and allows their end customers to place orders and bookings at those restaurants.

2. Roles and parties

• Platform: Ángel Rives García, NIF 15415960A, with registered address at Calle Redován 3, 03350 Cox (Alicante), España.
• Restaurant: the hospitality establishment that contracts the service in order to have its public space on the platform and manage its orders.
• End customer: the natural person who places an order or booking with a restaurant through the platform.

The contractual relationship of sale and purchase of the food product is established directly between the End customer and the Restaurant. The Platform acts exclusively as the provider of the technology service that facilitates that relationship.

3. Acceptance

Use of the platform implies full acceptance of these terms. If you do not agree, you must refrain from using the service.

3 bis. How the contract is concluded (arts. 27 and 28 of Law 34/2002, LSSI)

If you place an order or a booking

• Steps: 1) you choose products from the restaurant's menu and add them to the basket; 2) you review the basket; 3) you enter your details (name, telephone and, for home delivery, the address) and the payment method; 4) you press «Order with obligation to pay». Until that last step there is no contract and you can change or remove whatever you wish.
• Correcting errors: before confirming you see the summary with the products, quantities, extras, delivery charges and the total, and you can go back, edit the basket or change any detail.
• Confirmation and filing: the contract is with the restaurant. The order is recorded (elpizzero stores it on behalf of the restaurant); if you provide your email, you receive the confirmation with the details and the link to your invoice, and you can consult your orders under «My account» in the menu.
• Languages: Spanish and the languages that the restaurant has activated on its menu.

If you register a restaurant

• Steps: you fill in the registration form, accept these terms, the privacy policy and the data processing agreement, and press «Create my restaurant». Paid plans are subscribed to afterwards from the panel.
• Correcting errors: the form alerts you to each incorrect item before the account is created, and all the data can be changed afterwards from the panel.
• Filing: we keep which version of each document you accepted, with the date and the IP address. The versions in force are always published on this website.
• Language: Spanish.

You can save or print these conditions at any time from your browser.

4. Conditions for end customers

4.1. Orders

• To place an order you must provide the data necessary for its handling and delivery: name, telephone and, where applicable, delivery address.
• The prices shown include VAT unless otherwise indicated. Delivery charges, if applicable, are calculated according to the delivery zone and are shown before the order is confirmed.
• Preparation and delivery times are estimates provided by the restaurant and may vary depending on the volume of orders, traffic or other circumstances.
• The order is deemed confirmed when you receive the corresponding confirmation (on screen, by email, SMS or message from the restaurant).
• The restaurant may reject an order for justified reasons (out of stock, area outside coverage, overload, unexpected closure). In that case the customer will be notified and, if payment has already been taken, a full refund will be made.

4.2. Payment

• Payment is made by the method offered by each restaurant: cash payment at the time of delivery or card payment through the payment gateway engaged by the establishment.
• The platform does not store full card details: they are handled entirely by the payment provider certified under the PCI-DSS standard.
• Invoices and payment receipts are issued by the restaurant in whose name the transaction is carried out.

4.3. Cancellations, returns and withdrawal

• In accordance with article 103, letters c) and d), of Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), the supply of drinks and prepared food for immediate consumption is excluded from the right of withdrawal: once the order has been confirmed and its preparation has begun, it cannot be cancelled.
• If the order has not yet entered preparation, you may try to cancel it by contacting the restaurant directly.
• If the product delivered does not correspond to what was ordered, is in poor condition or has quality defects, you must contact the restaurant so that it can deal with the incident (replacement, credit or whatever is appropriate).
• If payment was made by card and a refund is due, the refund will be made by the same means within a maximum of 14 calendar days.

4.4. Table bookings

• When a restaurant offers table booking, it is considered requested until the restaurant expressly confirms it.
• The customer must arrive at the booked time. Late cancellations or repeated no-shows may lead the restaurant to refuse future bookings.

5. Conditions for restaurants

• Registration on the platform requires having the legal status of a company or self-employed person, being registered under the relevant business activity headings and complying with the applicable health, tax and employment regulations.
• The restaurant is solely responsible for the content published in its space (menu, prices, photographs, descriptions, allergens, opening hours), for its accuracy and for keeping it up to date.
• The restaurant undertakes to comply with Regulation (EU) 1169/2011 on food information, correctly declaring the presence of allergens in each product.
• The restaurant is responsible for the preparation of the product, its delivery on time and in proper condition, and after-sales customer service.
• The restaurant authorises the Platform to store and transmit the order data necessary for its handling (name, telephone, address) as processor.
• The price of the service (monthly subscription, commission per order or applicable model) is agreed by contract between the Platform and the restaurant.
• Transparency (Regulation (EU) 2019/1150, P2B): the conditions applicable to the restaurant are set out in these terms; any substantial change will be communicated with a minimum notice of 15 days. The Platform does not apply ranking criteria that unfairly disadvantage some restaurants over others.
• Complaints by the restaurant: the restaurant may address any complaint about the service to hola@elpizzero.com; it will be dealt with within a reasonable time.

5 bis. Restaurant configuration (in force from 18 October 2026)

• The Platform makes available to the restaurant tools to configure, among other things: its menu, prices per service, allergens and alcohol content; the tax types (IVA, IGIC or IPSI) of each product and category and the marking of drinks taxed at the general rate when consumed off the premises; the charging for bags and single-use packaging and their prices; the menu notices (tap water, own container); tips; its tax details (company name, NIF, address and territory) and the invoicing mode (VERI*FACTU or not, and its electronic certificate).
• Choosing and correctly configuring all of this is the sole responsibility of the restaurant, which is answerable for ensuring that it complies with the regulations applicable to it (tax, consumer, waste, health and any other).
• The texts, notices and default values offered by the Platform are an aid and do not constitute tax or legal advice: the restaurant must review them with its adviser.
• The Platform is responsible for the correct operation of the invoicing software in accordance with its declaration of conformity (declaración responsable).

6. Suspension and termination

The Platform reserves the right to suspend or cancel customer or restaurant accounts that breach these terms or the applicable legislation, or that make a fraudulent, abusive use of the service or one contrary to good faith. From 18 October 2026, a restaurant account that has never been used (no orders or invoices) and which nobody accesses for 3 months is deleted together with its data; notice is given beforehand by email 15 days before, 7 days before and on the same day, and it is enough to log in to the panel to keep it.

7. Limitation of liability

• The Platform is not a party to the sale relationship between the Restaurant and the End customer, and is not responsible for the quality, food safety, delivery times or any other aspect of the provision of the catering service.
• The Platform makes reasonable efforts to keep the service operational 24/7, but does not guarantee continuous and uninterrupted availability: interruptions may occur owing to maintenance, updates or technical causes.
• The Platform is not responsible for damage arising from the improper use of the service by any user, nor for the content published by the restaurants.

8. Intellectual property

The software, design, code, logos and original content of elpizzero are the property of Ángel Rives García. The content published by each restaurant (trade name, menu, photographs, descriptions) is the property and responsibility of the advertising restaurant. The restaurant grants elpizzero a non-exclusive, free-of-charge and limited licence to host, reproduce and display such content for the sole purpose of providing the service, and guarantees that it holds the necessary rights over it.

9. Data protection

The processing of personal data is governed by our Privacy Policy and our Cookie Policy.

10. Amendments

The Platform reserves the right to amend these terms. Changes will be published on this page and, if substantial, will be notified by email to registered restaurants and customers.

11. Governing law and jurisdiction

These terms are governed by Spanish law. For disputes with consumers, the consumer's forum will be respected (place of performance of the obligation or the consumer's domicile). For all other disputes, the parties submit to the courts and tribunals of Alicante.

12. Complaints and dispute resolution

For any complaint, the customer may contact the restaurant (responsible for the sale) or the Platform at hola@elpizzero.com. As a consumer, you may turn to the Consumer Arbitration System (Sistema Arbitral de Consumo) and to the consumer offices or boards of your autonomous community. (The European online dispute resolution platform —ODR— ceased to be operational on 20 July 2025.)

12 bis. Notification of illegal content (DSA)

Pursuant to Regulation (EU) 2022/2065 (Digital Services Act), if you detect content on the Platform that you consider illegal, you may notify it to hola@elpizzero.com, indicating its location (URL) and the reason. We will review the notifications and act diligently. This address is also the single point of contact for the purposes of the DSA.

13. Contact

For general enquiries: hola@elpizzero.com · Telephone: +34 664 37 36 76. For data protection matters (GDPR): privacidad@elpizzero.com.